I am trying to become more organized in my work. And it seems to be working.
Things I do/notice/try now:
There is a ticketing system. Use it.
Really, there is no reason not to. If the customer says creating tickets is annoying/boring/whatever, I do them myself.
It takes very little time and it lets me see/describe what I do/did in the day. Then, take what's in the ticket, clean it up, and...
There is a wiki. Use it.
Document every thing I do. No "this is just a little thing". There are no little things. If it was so little, I wouldn't have to do it. Put everything in the docs. The client needs it. I need it.
There is an email. Use it.
I got an email. Then either it's something that's broken (create a ticket), or something that needs explaining (create/refer a doc), or something that needs doing (create a todo), or a meeting (put it in the phone), or a a piece of data I need to remember (archive it, mairix will find it when I need it). I have had an inbox with no mail in it for three days, and it's quite liberating.
The phone is the first PDA that actually works.
I never managed to use desktop PIM suites or PDAs. I do keep my appointments on the phone. I always have my phone with me. I listen to it when I have an alarm. I can't say the same thing about the notebook, or about any PDA I owned. And it's a cheap phone. Using a smartphone makes no sense. I lose the things. Now I can sync it via bluetooth, too! I still use a Sony CLIE to read ebooks, though.
I like HiveMinder.
It's todo lists I can actually use. Done? Click, gone. New task? Fill a line and it's there, tagged, grouped, dated, prioritized. Want to do it from the CLI? Yup. I do need to write a Trac plugin that converts my tickets into todos, though.
Sure, I don't have it with me all the time (maybe sync it with my phone's todo list is possible somehow...) but I just need to do one full task review a day, add tasks when I'm on a computer, close tasks at the end of the day or while working.
Read email/news on fixed time periods.
I can't focus on working for over one hour nonstop. So I stop every hour for 10 minutes of news, and 5 minutes of mail (which is still working anyway, since I need to know about stuff). No mail app running in the meantime. If it's urgent, they have my phone number. If they don't, it's not urgent.
It is making a difference, I am becoming more productive without spending more hours at it, which was my previous "strategy".